Privacy Policy
Privacy Policy
At Noverta London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or place an order with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order or contact us, we may collect certain personal information, including:
- Your name
- Billing and delivery address
- Email address
- Telephone number, where provided
- Order and transaction details
- Information you provide when contacting our customer service
- Technical information relating to your use of our website
We only collect information that is reasonably necessary to provide our services, process orders and operate our website.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Process payments
- Send order confirmations and delivery updates
- Respond to customer enquiries
- Handle returns, refunds and complaints
- Improve our website, products and customer experience
- Prevent fraud and protect the security of our website
- Comply with our legal and regulatory obligations
Where required by law, we will ask for your consent before using your personal information for direct marketing purposes.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not generally store complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.
4. Cookies
Our website may use cookies and similar technologies to ensure that the website functions correctly and to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Keep items in your shopping basket
- Understand how visitors use our website
- Improve website performance
- Support marketing and advertising activities where applicable
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Payment service providers
- Delivery and courier companies
- Website and hosting providers
- IT and technical service providers
- Customer service providers
- Marketing and analytics providers, where applicable
- Professional advisers and legal authorities where required
We do not sell your personal information to third parties.
Third-party service providers are expected to handle personal information securely and only for the purposes for which it has been provided.
6. Marketing Communications
Where you have provided the appropriate consent, we may send you marketing communications about products, offers and updates from Noverta London.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:
You will continue to receive essential communications relating to orders you have placed, where necessary.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Some information may need to be retained for longer periods where required by law, including information relating to financial transactions, tax or accounting obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain types of processing
- Request the transfer of your personal information in certain circumstances
- Withdraw consent where processing is based on consent
To exercise any applicable rights, please contact us at:
We may need to verify your identity before processing certain requests.
10. Children's Privacy
Our website is not intended to be used by children, and we do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will always be published on this page.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Noverta London
Email: info@noverta-london.com