Terms & Conditions
Terms & Conditions
Welcome to Noverta London. These Terms & Conditions apply to your use of our website and to purchases made through our online store.
By placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Noverta London
Noverta London is an online retailer offering furniture, home accessories and interior products.
If you have any questions about your order or these Terms & Conditions, please contact us at:
Email: info@noverta-london.com
2. Products
We make every effort to ensure that product descriptions, images, dimensions, colours and other information displayed on our website are accurate.
However, slight variations in colour, texture, finish or appearance may occur due to lighting, photography, screen settings and the natural characteristics of certain materials.
Product availability is subject to change without notice.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email. This confirms that we have received your order.
We reserve the right to cancel an order where, for example, a product is unavailable, an obvious pricing error has occurred, or we are unable to fulfil the order.
If we cancel an order after payment has been taken, you will receive a full refund.
4. Prices and Payment
All prices displayed on our website are shown in GBP (£) unless stated otherwise.
The total price of your order, including any applicable delivery charges, will be displayed at checkout before you complete your purchase.
Payment must be completed using one of the payment methods available at checkout.
5. Delivery
We aim to deliver orders within 3–6 business days.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, peak periods or other unforeseen circumstances.
Once your order has been dispatched, you may receive tracking information where available.
We are not responsible for delays caused by events outside our reasonable control, but we will always make reasonable efforts to assist you.
6. Returns and 30-Day Money-Back Guarantee
We want you to be happy with your purchase.
In addition to your statutory consumer rights, we offer a 30-day money-back guarantee on eligible products.
If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return.
To start a return, please contact us at:
Please include your order number and the reason for your return.
Products must generally be returned in their original condition and with reasonable care taken to prevent damage during return transit.
Our 30-day money-back guarantee does not affect or limit any statutory rights you may have under UK consumer law.
7. Statutory Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Under UK consumer law, products must be as described, of satisfactory quality and fit for purpose where applicable.
For online purchases, consumers may also have a statutory right to cancel within 14 days of receiving their goods, subject to applicable legal exceptions.
Where statutory rights apply, these rights take precedence over any conflicting provision in these Terms & Conditions.
8. Refunds
Once your return has been received and approved, we will process any applicable refund.
Refunds will normally be made using the original payment method.
Where a refund is required under applicable consumer law, it will be processed within the legally required timeframe.
9. Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at info@noverta-london.com.
Please provide your order number and, where appropriate, clear photographs of the product and packaging so that we can investigate the issue and arrange an appropriate solution.
10. Website Content
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, we do not guarantee that all website content will always be completely free from errors or omissions.
We reserve the right to update product information, prices and availability where necessary.
11. Intellectual Property
All content on the Noverta London website, including text, images, graphics, logos, product photography and designs, is owned by or licensed to Noverta London unless otherwise stated.
You may not reproduce, copy, distribute or commercially use our content without prior written permission.
12. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.
Subject to applicable law, Noverta London will not be responsible for losses that were not reasonably foreseeable at the time the contract was entered into.
13. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transport disruption, government action or other events outside our reasonable control.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version published on our website at the time you place an order will apply to that purchase, unless a change is required by law.
15. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to the mandatory consumer protection rights applicable to you.
16. Contact Us
If you have any questions regarding these Terms & Conditions, your order, a return or a refund, please contact us:
Noverta London
Email: info@noverta-london.com