Returns & Refund Policy
Returns & Refund Policy
At Noverta London, we want you to be completely happy with your purchase. If you are not satisfied with your order, you may be eligible to return it in accordance with this Returns & Refund Policy and your statutory consumer rights.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible products.
If you change your mind about your purchase, you can contact us within 30 days of receiving your order to request a return.
To request a return, please contact:
Email: info@noverta-london.com
Please include your order number and the reason for your return.
2. Condition of Returned Items
To be eligible for a return under our 30-day money-back guarantee, items should be returned:
- In their original condition
- Unused or only handled as reasonably necessary to inspect the product
- With all original packaging where reasonably possible
- With all included accessories and components
We reserve the right to make an appropriate deduction from a refund where the value of the goods has been reduced due to handling beyond what is reasonably necessary to inspect their nature, characteristics and functionality.
This does not affect your statutory consumer rights.
3. Return Process
Before sending an item back, please contact us at info@noverta-london.com.
We will provide you with the relevant return instructions.
Please do not send a return to an address obtained from a previous order or from another source unless we have specifically instructed you to do so.
4. Return Shipping Costs
For returns made under our 30-day money-back guarantee because you have changed your mind, the cost of returning the item may be the customer's responsibility unless otherwise stated at the time of purchase.
If an item is faulty, damaged or incorrect, please contact us before returning it. Where appropriate, we will arrange a suitable solution in accordance with your statutory rights.
5. Refunds
Once your returned item has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow some additional time for your bank or payment provider to process the refund.
Where a refund is required under applicable consumer law, it will be processed within the legally required timeframe.
6. Damaged or Faulty Items
If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible at:
Please include your order number and clear photographs of the product and, where possible, the packaging.
We will assess the issue and provide an appropriate solution, which may include a replacement, repair or refund depending on the circumstances and your legal rights.
7. Statutory Cancellation Rights
For most goods purchased online in the UK, you have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.
If you exercise this statutory cancellation right, you generally have a further 14 days to return the goods after notifying us of your cancellation.
Our 30-day money-back guarantee is an additional benefit and does not replace or restrict your statutory consumer rights.
Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies.
8. Refunds for Cancelled Orders
Where you exercise your statutory cancellation right, we will refund the applicable payments in accordance with UK consumer law.
This normally includes the cost of standard delivery. Where you selected a more expensive delivery option than the least expensive standard delivery available, the additional cost may not be refundable.
We may withhold reimbursement until we have received the goods back or you have provided evidence that they have been returned, whichever occurs first, where permitted by law.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
Noverta London
Email: info@noverta-london.com
We are happy to help with your return and will aim to respond as soon as possible.